Reducing admin strain for Teamwork Locksmiths Ltd
Who are Teamwork Locksmiths Ltd?
Started in 2004, Teamwork Locksmiths Ltd are the UK market leader in supplying specialist locksmiths to the ROE (Right of entry) warrant industry.
Working primarily for the Utility sector’s “big six” energy providers, Teamwork Locksmiths Ltd offer an NDE (Non-destructive entry) service nationally and work directly and indirectly with debt collection agencies, to gain entry to premises when required.
Teamwork Locksmiths Ltd pride themselves on the quality of their locksmiths and service which is monitored on a month by month basis.
The Challenge
Teamwork Locksmiths Ltd have a database of over 200 subcontractors who are situated all over the UK. To effectively manage their business, they require these contractors to complete daily job sheets to report the day’s activities.
Their previous process involved using paper booking sheets which are then scanned and emailed back to the office, but this proved to be inefficient and long-winded. On top of that, a lot of manual administration was required to create daily job sheets and send these out in individual emails. Due to continued growth, this process was no longer sustainable.
An innovative solution was required, which reflected Teamwork Locksmiths Ltd’s standing as a market leader who embrace new technologies.
“The Esendex solution has revolutionised the way we interact with our on-site locksmiths. What was once an admin heavy, drawn out and laborious process, can now be handled in just a few clicks.”
SOPHIE DYER – DIRECTOR OF OPERATIONS – TEAMWORK LOCKSMITHS LTD
What they were looking for?
Having already partnered with Esendex to send SMS broadcast notifications regarding jobs to contractors, Teamwork Locksmiths Ltd again joined forces with Esendex to seek out a solution with the following prerequisites:
- The text blasting software should use mobile-focused, and allow on-site locksmiths to serve themselves without the need to interact with administration staff.
- The new workflow should work to replace any reliance on paper job sheets, and reduce manual administration.
- The SMS solution should be bespoke, easy to use for all parties, and should use cost-effective communication channels.
- The solution should also help ensure that Teamwork Locksmith Ltd are fully GDPR compliant.
How was this achieved?
After gaining an in-depth understanding of Teamwork Locksmiths Ltd’s requirements, Esendex designed a solution around our SMS and Mobile Journey technologies.
The process starts with Teamwork Locksmiths Ltd periodically uploading job data to a secure SFTP location which was set up by Esendex. This data is then used by Esendex to send out personalised SMS messages to on-site locksmiths, which each contain a unique URL.
When the on-site locksmith clicks on the URL within the SMS, they are taken to a mobile web app (our Mobile Journey product) containing information specific to that job. The Mobile Journey also allows them to complete job sheets digitally, and send captured information back to the office without the need to email.
Esendex then create custom reports to summarise the captured information which Teamwork Locksmiths Ltd can access from the same SFTP location used to deliver their original job data.
Build Powerful SMS Campaigns
No contracts, no hidden fees, and no credit card information required to get started.
Create Account
Explore Our Business Texting Blog Topics
The Esendex blog has the latest content for all of your customer communication needs.
What Is Mass Texting & How Does It Work?
Businesses can utilize SMS marketing in a number of ways, such as through a long code or short code. Short codes...
Read More
What Is SMS Marketing & Why Use It?
SMS marketing is a term that's often thrown around when companies are talking about their communication...
Read More
SMS vs. MMS (What's the Difference)
Mobile phones have become a commodity. Today, people use cellular devices to connect with the world...
Read MoreProducts for a range of use cases
SMS API
Texting API designed to send & receive SMS & MMS globally using a short code or 10DLC number.
Learn More
SMS Software
Easy to use SMS software that can send & receive SMS & MMS using a short code or 10DLC number.
Learn More Resell SMS
Voice Broadcast
Powerful voice API that sends mass automated phone calls quickly to mobile & landline devices.
Learn More
Phone Verification
Verify mobile & landline numbers, find service providers, & define time zones to restrict calling times.
Learn MoreIt’s Easy To Get Started
Create your account and receive credits for any of our mass communication APIs or software.