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DID System Keywords

If a user texts the following keywords to your DID (long code), SMS Notify! API will automatically respond to the recipient with a system message.

HELP

System Response:
"Business Name"-SMS Notifications.Txt STOP to end.Msg&Data Rates may apply."Business point of contact."

  • The default business name is the name used to sign up for the SMS Notify! account. This may be updated by contacting Esendex.
  • The business point of contact consists of two forms of contact, including any combination of phone number, email, or website.
  • The HELP response for DIDs are at the account level. This cannot be customized.

STOP, END, CANCEL, UNSUBSCRIBE, QUIT

System Response:
This provider is now blocked. Text back RESUME to unblock your number.

  • The SMS Notify! API will block the recipient’s number from receiving messages until the recipient sends RESUME.
  • Esendex will log the recipient’s STOP request, including the the license key, sending DID, and recipient’s phone number.
  • The STOP response occurs at the license key level. SMS Notify! will only block messages from that same license key to the recipient’s phone number.
  • Other license keys may send to the recipient’s phone number.

RESUME

System Response:
OK.

  • This will allow SMS Notify! to send messages to a recipient who previously sent a STOP command.
  • License Key With Assigned DIDs: The recipient can reply RESUME to any DID assigned to the license key that logged the original STOP request.
  • License Key Without Assigned DIDs: The recipient must reply RESUME to the original DID assigned to the license key that logged the original STOP request.