eBooks for Mobile Communication
Unlock business growth with Esendex's eBooks on Mobile Communication via SMS & Voice. Gain insights, drive engagement, and boost ROI today!
Managing debt & healthcare
Find out more about using technology as an enabler for secure financial journeys or consistent patient experiences across platforms.
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The cost of frustrated customers has always been high…
Discover how to provide great customer service while reducing inbound call volumes and managing staff resources.
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Doing business during a downturn
Find out more about using technology as an enabler for secure financial journeys or consistent patient experiences across platforms.
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Guide to conversational messaging
In this guide, we explain the do’s and don’ts of conversational messaging, from how it works to why it should become a critical element of your digital strategy.
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Getting started with WhatsApp Business Platform
With WhatsApp Business Platform, you can have rich, personalised, two-way conversations. Our guide covers the basics so you can quickly and easily get started.
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Get up close and personal with WhatsApp Business Platform
In our recent survey, we asked 5,000 consumers about how and why they contact businesses and what channels they prefer to use.
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WhatsApp Business Platform: The essential guide
With a user base of over two billion (and growing), WhatsApp is a must-have for any business looking to improve the quality of customer interactions.
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The Buyer’s Guide to Messaging APIs
Looking for an SMS, RCS or WhatsApp API to supercharge your messaging strategy? Our buyer’s guide to messaging APIs, explains all the key considerations and more.
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A guide to calculating your SMS ROI
This eBook will help guide you through this process, from defining goals to calculating cost per conversion.
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Accelerate your hiring process with mobile messaging
With the recruitment market becoming ever-more competitive, discover how the Esendex platform can ensure effective communications and alleviate some of the biggest challenges facing recruiters.
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The 5 Essentials of SMS Marketing
With a 95% open rate of SMS messages, and 90 seconds being the average time it takes to open a text, SMS marketing is where you need to be.
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How to keep your customer data clean using SMS
Discover how to effectively manage your customer data and leverage the advantages of utilising SMS for this purpose.
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SMS surveys with Esendex
Requests for feedback over email are too easy to ignore while texts have an average open rate of up to 98%. Here’s all you need to know about using SMS surveys via Esendex.
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Messaging with APIs: The product factsheet
If you want to offer mobile messaging to your customers but would prefer to use your existing software, look no further than an API.
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WhatsApp vs SMS
They’re the world’s biggest messaging channels. What are the similarities and differences? Is one better than the other? Our comparison sheet covers all.
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Black Friday
In our recent Esendex survey, we polled 1,000 people across the UK. Discover the results to help you to boost Black Friday sales and build your own customer buzz.
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Retail
The road to recovery, what can we learn from Chinese and European retailers to inform back-to-business strategies.
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Education
Contact staff, parents and pupils. Arrange staff cover, notify of closures and deliver room changes – to name a few.
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Transport & logistics
Whether you’re transporting goods or people, SMS traffic updates & delivery notifications drive efficiency.
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The Problem with Payments
With 46% of consumers now preferring to use their mobile device for the entirety of the purchasing process, it’s essential for businesses to consider how they collect payments.
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Mobile Payments
Here’s how to collect more payments from your customers in an automated way by targeting mobile devices.
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Financial Servicese
Exploring digital transformation in financial services: 7 ways self-serve solutions should feature in your customer journeys.
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Public Sector
Why a better citizen experience in debt collection leads to greater returns – and how to implement this.
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Utilities
How can utility providers keep customers happy and loyal, while providing services profitably?
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GDPR, you ready?
A plain English guide to the steps you’ll need to take to be compliant when sending texts and emails.
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Reseller Program
We’ll give you the power to offer customers an evolving range of mobile-focused communication channels while providing services profitably?
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SMS integration
Integrate SMS into multiple applications, from automating delivery notifications to system alerts.
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Facebook Messenger
Facebook Messenger is available for business use – but will it add value to your communi
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SMS cheat sheet
end effective text messages -you may find it helpful to have an SMS cheat sheet of best practices at your fingertips.
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Construction & property
Interact with suppliers, buyers and staff! Property alerts, updates, co-ordinate stock – just a few ways SMS can help.
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Financial services
Use SMS to fight fraudulent activity, send balance updates, billing reminders, policy renewals and more!
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Healthcare
Communicate with patients and staff! Appointment reminders, shift planning, outpatient follow-ups, etc.
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