SMS solutions for the travel industry

Drive bookings, improve customer experience, and keep customers informed

With years of experience working with travel and tourism providers, Esendex is your trusted partner for customer communications. Our SMS solutions are designed for airlines, hotels, and travel agencies – helping you transform traveler experience and attract more bookings.

graphic showing a phone and a person with a suitcase

Esendex helps travel businesses mitigate the impact of flight delays, cancellations, and busy front-desks with fast communications that keep customers up-to-date.

Our SMS solutions help drive new and repeat business by enabling travel brands send out promotions, deliver a personalized service, and offer fast customer support. With unbeatable open rates of up to 98%, travel brands can share important information like flight time changes and reduce late arrivals with booking reminders and confirmations.

Improve customer experience

Stand out in a competitive market with personalized SMS that communicates time-sensitive deals and enables fast customer support.

Keep travelers informed via SMS

Boost satisfaction and keep customers informed with critical information about delays and flight changes or add value with weather and destination details.

Get quick and valuable feedback

Improve your service with SMS surveys. Collect immediate customer service feedback, gather valuable insights, and encourage positive on-site reviews.

animation showing a person speaking through a megaphone, coming out of a phone

Keep customers informed and build brand loyalty

Keep customers informed with key updates about their journey, from check in updates to booking confirmations.

Build customer loyalty and stand out from competitors by sharing exclusive offers and deals through SMS.

Our SMS platform includes two-way conversation, so you can answer any customer questions quickly, freeing up staff to handle more complex inquiries.

Connect with customers using their chosen channel

Customers value choice and convenience, so impress them by communicating on their preferred channel. Send personalized texts directly to their mobile with SMS and provide a seamless customer experience by directing them to your website or customer support.

Unlock the power of SMS for your travel business.

Discover what our mobile messaging platform can do for you.

SMS solutions with security in mind

As a travel brand, you’re collecting sensitive data like payment, passport, and contact details as well as health information. At Esendex, we take security seriously which is why we are certified to the highest security standards – including ISO27001 and SOC2 standards.

Security is built into our product which also supports verified sender ID to help combat fraud and provide peace-of-mind when customers receive texts.

Get set up in minutes

Whether you work for a hotel chain, travel agency, or airline, SMS solutions can be set up quickly without needing IT support. Staff can continue with day-to-day operations without disruption.

Choose from existing templates and securely upload customer data to create SMS for everything – from booking confirmations and links to boarding passes, to check-out reminders.

Integrate with our SMS API or use our online SMS platform.

Cost-effective marketing that makes an impact

SMS is one of the most effective marketing tools with an open rate of up to 98% and high engagement rates. Most people have their phone close at hand and a tempting deal can quickly convert to a booking.

You can also reduce your marketing ROI with texts sent for as little as $0.0040 per text.

Customer success stories

British Airways Holidays logo
Improving passenger communications for holiday provider British Airways Holidays

Find out how British Airways Holidays used SMS Landing Pages to send more engaging and informative service disruption communications to passengers.

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