System Keywords

The SMS API automatically responds to certain built-in keywords. When a user texts in one of these keywords to your number, the API will respond with a system message. English and French keywords are supported.

Your business name and contact information will appear in the responses. This data be customized by contacting Esendex.

HELP keywords

Users who text in a HELP keyword will receive a message with your business name and contact information. All requests to a given license key receive the same response.

HELP, HLP, INFO
[ProgramName]: Please contact [ProgramContact]. Reply STOP to cancel. Msg&Data rates may apply. Msg freq varies.

AIDE
[ProgramName]: Veuillez contacter [ProgramContact]. Repondez ARRET pour annuler. Les frais de messagerie et de donnees peuvent s’appliquer. La frequence de msg varie.

STOP keywords

Users who text in a STOP keyword will no longer receive messages from the license key you used to message them. Users may resubscribe by texting in a RESUME keyword.

STOP, END, CANCEL, QUIT, UNSUB
[ProgramName]: You have opted out and will no longer receive messages from this service. Reply RESUME to subscribe. Contact [ProgramContact]

ARRET
[ProgramName]: Vous vous etes desabonne et ne recevrez plus de messages du service. [ProgramContact]

RESUME keywords

Users who text in a RESUME keyword will be resubscribed to messages from the license key you used to message them.

RESUME
[ProgramName]: Thanks for joining! Reply HELP for help, STOP to cancel. Msg&Data rates may apply. Msg freq varies. [ProgramContact].

RECOMMENCER
[ProgramName]: Pour terminer l’abonnement, repondez Oui. Msg et des frais donnees peuv s’appl La freq des msgs varie