What Is SMS 2 Way?

SMS 2 Way is a two-way texting service that allows businesses to communicate with customers via text message. This service can be used for customer support, appointment reminders, or any other type of communication.

Why Use a Two Way Texting Service?

A two-way texting service can be a valuable tool for businesses of all sizes. Here are four reasons why your business should consider using a two-way texting service:

1. Improved customer communication

You can quickly and easily communicate with your customers with a two-way texting service. This can help respond to customer inquiries, send appointment reminders, or provide updates on new products and services.

2. Increased customer engagement

Two-way text messaging can help you increase customer engagement by making it easier for customers to reach out to you with questions or comments. This instant access to your business can help build loyalty and create repeat customers.

3. Boosted sales and marketing efforts

A two-way texting service can help you boost your sales and marketing efforts by allowing you to send mass texts to your customers. This can be a great way to promote new products, announce sales or discounts, or simply keep your customers up-to-date on what’s happening at your business.

4. Enhanced customer service

A two-way texting service can also enhance your customer service efforts. By making it easy for customers to reach out to you with questions or concerns, you can quickly address any issues that may arise. This can help create a positive customer experience and build loyalty to your business.

Two-way text messaging is a powerful communication tool that can benefit businesses of all sizes. Suppose you’re looking for a way to improve customer communication, increase customer engagement, boost your sales and marketing efforts, or enhance customer service. In that case, a two-way texting service may be exemplary for you.

Why Choose Esendex’s 2 Way SMS Services?

We strive to be the best 2 Way SMS service in the industry. Our trusted 2 Way SMS gateway provides quality performance to drive your communication strategy. From integration to your first SMS campaign, we make the entire process uncomplicated.


1. World Class Support

Most 2 Way SMS services don't have active online support channels customers can speak to when they need it the most, and we understand. That's why we have 24/7, around the clock emergency support for our 2 way SMS gateway service.

  • Fast Response Times
  • Fast Troubleshooting
  • Chat, Email, & Phone Support
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2. Global Texting SMS API

Our 2 way sms messaging service enables you to leverage your business communication globally without any interruptions. Don't worry about the distance! Get connectivity in more than 190 countries.

  • Tier 1 SMS Network
  • 99.9% Guaranteed Uptime

3. Government Level Security

Our 2-way sms texting service is 256 Bit Encrypted (typically only reserved for governments and militaries), SOC2 Type 2 Certified, HITRUST Certified. Hardware-based SMS servers are strategically located throughout the US-owned and operated by Esendex.

  • 256 Bit Encrypted
  • HITRUST Certified
  • SOC2 Certified
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The Esendex Difference

Since the early 2000s, Esendex's been one of the industry's most trusted SMS 2 way service providers.

The truth is we do things differently. Our vision is to shape your connections to the world through reliable, usable, and adaptable Communication and Data APIs.

24/7 Support Lowest Pricing Multiple Service Channels

What Our Customers Have to Say

We’ve been rated 5 out 5 stars on Capterra, GetApp, Google and Facebook – based on 40+ reviews.

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Explore Our SMS API Blog Topics

The Esendex blog has the latest content for all of your SMS API needs.

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