SMS Surveys

Improve customer experience and get instant feedback from customers or staff using SMS surveys

Women using mobile phone answering an SMS survey.

“The SMS survey system has helped us on so many levels. We’ve got better visibility of what people using our services think of us now, and we’re also able to provide better services as a result.”


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Trusted by industry leaders to deliver world class mobile messaging solutions

Quick to set up and send – target users on the move

Connect with people on their phones – anytime and anywhere. 

Easy to personalize and designed to fit with your existing workflows and processes, our powerful survey tool allows you to manage surveys at scale.

Cost-effective, interactive SMS surveys deliver higher response rates and better engagement as it’s a fast and familiar way to contact customers or staff. Build linear and branched automated or ad-hoc surveys, so you can ask the questions that count.

Customizable linear or branched surveys

Ask a series of chronological questions, or ask specific questions based on responses. Customize your survey with YES/NO, NPS, and free-text answers.

Personalized content

Automate and personalize SMS surveys based on recipient data. Send surveys  tailored to your customers based on past purchase or service history making them more relevant and increasing engagement rates.

Triggered surveys

Always contact your customers at the right time with automated SMS research that is triggered after specific actions such as completing an order or following a support call.

Real-time reporting

Gain full visibility of SMS Survey campaign performance and analyze individual responses in real-time as staff or customers actively engage with your surveys.

Popular use cases

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Drive loyalty with customer satisfaction surveys

Measuring customer satisfaction is essential to long-term loyalty. Acquiring new business can cost five times more than retaining an existing customer, and increasing customer retention by just 5% can increase profits by 25-95%. Gain valuable insights into your customers’ preferences and behaviors by sending short surveys via SMS. Studies show that SMS messages have a 209% better response rate than any other channel for surveys.

Women holding 5 stars.

Determine product viability with research surveys

Building up enough representative data used to mean using a large sample size and extensive resources. SMS Surveys break this mold thanks to significantly higher response rates and cost-effective transmission. Get real-time information on what makes your target market tick without the need for external agencies or for expensive and far less effective mail or telephone campaigns.

A woman working in healthcare using mobile phone.

Data cleansing

Your communications are only as good as the database you’re using. Many businesses struggle with out-of-date or inaccurate customer data. SMS Surveys are an easy and cost-effective way to ensure your data is always up-to-date. SMS is less intrusive than a phone call and allows customers to respond at a time that suits them. Staying on top of your customer’s personal details, preferences, and requirements has never been easier!

Woman at home using mobile phone.

Improve employee wellbeing

Staff surveys can boost morale, open fresh lines of communication, and support new ideas to help improve business. They’re a hugely effective early warning system, identifying problems or concerns across an organization so you can quickly put measures in place to rectify them. With Esendex SMS surveys, you get a holistic and central view of responses, making data analysis and insight gathering quick and easy to do.

Let’s start sending, together.